When we operated a Citizens’ Advice Office for residents of Małopolska, 50% of the people helped were aged over 55. The level of civic activity of the senior citizens (role in social or political organizations) is quite low: in the 65-74 age range, only 6.9% of people are active in this way, while in the 75 and over age range this is 3% (Activeness among the elderly, Senate Chancellery, 2019). More and more government authorities are creating online platforms that can be used to deal with most essential administrative matters. Most grant programs also allow for applications to be submitted on electronically generated forms only. Due to not being capable of generating applications electronically, many seniors decide against pursuing civic activity due to fear of problems connected not with knowledge of the subject area, but with technical matters.
The main aim of the project is to minimize the danger of social exclusion of the senior citizens from the Kraków district by improving knowledge and skills regarding civic and legal matters.
We will conduct awareness-raising measures: lectures on laws that are especially relevant to the seniors and civic activity (one lecture for each) and workshops on how to deal with administrative matters using digital skills (four meetings) and on writing applications, petitions, and civic proposals (three meetings). At the same time, we will launch a civil advice and legal advice service – during the opening times each week, the advisors will work with the interested party to find a solution to a problem.
200 senior citizens will benefit from the measures, 90 of whom will expand their knowledge of legal, civic, and digital matters.